One Stop Shop

The One Stop Shop is a service for private sector homeowners to recieve assistance with disabled adaptations, repairs and maintenance to their properties.

The service is provided by Hjaltland on the behalf of the Shetland Islands Council and gives advice on disabled adaptations, repairs and maintenance. Advice and information is available to all homeowners, eligible tenants and disabled occupants living in private sector housing, please phone 01595 741368 or email oss@hjaltland.org for further details.

The Privacy Notice for One Stop Shop Clients can be found here on our website.

Please see details below on services available.

In this Section

Advice and Information for Home Owners

At our One Stop Shop, we can help all homeowners with a range of general advice and information on home repairs and improvements.

Disabled Adaptions

Grants are available for disabled adaptations.

Minor Adaption Service

An adaptations service is available where the public may refer directly to the One Stop Shop for simple adaptations without waiting for an assessment from the Occupational Therapy Service.

Apply for a House or a Transfer

Find details of our allocation policy, and learn how to apply.

Apply for a House or a Transfer

Request a Repair

Find out if a needed repair is covered by the Right to Repair scheme or classed as an emergency.

Request a Repair

How to Make a Payment

Find helpful advice on how to pay for rent and how to set up a direct debit.

How to Make a Payment

Make a Complaint

If you’re unhappy with any aspect of the service we provide, we want to know. Sometimes, of course, there may simply be a misunderstanding, but the sooner it’s resolved, the better.

Make a Complaint

Testimonials

Mr Gear has completed a very high quality fitting of rails to my home. A competetant and tidy job by a cheerful and helpful tradesman. A credit to your organisation.

Satisfied One Stop Shop client

"The workmen were helpful, tidy and as non-disruptive as possible. Cheerfully working in all weathers and clearing the site of any bruck or debris (not that there was much) every day at close of work=4 Stars"

Tenant satisfied with new roof works
All Testimonials