Policies

The following is a list of the most important policies and documents published by us that you may wish to consult.

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Housing Policies

Maintenance Policies

Admin Policies

Tenant Health and Safety

Next in Information

Performance Reports

In this section you can find information on our performance.

Apply for a House or a Transfer

Find details of our allocation policy, and learn how to apply.

Apply for a House or a Transfer

Request a Repair

Find out if a needed repair is covered by the Right to Repair scheme or classed as an emergency.

Request a Repair

How to Make a Payment

Find helpful advice on how to pay for rent and how to set up a direct debit.

How to Make a Payment

Make a Complaint

If you’re unhappy with any aspect of the service we provide, we want to know. Sometimes, of course, there may simply be a misunderstanding, but the sooner it’s resolved, the better.

Make a Complaint

Testimonials

Larry is a very good worker, never stops.

Tenant satisfied with repair

The property has made a huge difference in all aspects of caring for our children with disabilities. It has made life much easier as we have wheelchair access to all areas and no longer have to lift the children around the house. Thank you very much for all the effort and hard work. It has all been worth it.

Tenants response to our new development survey
All Testimonials