Tenant Handbook
Our Tenant Handbook offers a complete guide to your tenancy. It outlines the services we provide, explains your responsibilities as a tenant and contains full contact details.
Next in For Customers
Providing homes, supporting communities.
Find details of our allocation policy, and learn how to apply.
Apply for a House or a TransferFind out if a needed repair is covered by the Right to Repair scheme or classed as an emergency.
Request a RepairFind helpful advice on how to pay for rent and how to set up a direct debit.
How to Make a PaymentIf you’re unhappy with any aspect of the service we provide, we want to know. Sometimes, of course, there may simply be a misunderstanding, but the sooner it’s resolved, the better.
Make a ComplaintI just wanted to tell you about Bryan and the fantastic job he has done at my dad's today! I'm extremely impressed and there's not one spec of dirt left behind him! He was friendly and professional (even entertained my two year old who was trying to help him!) Well done and thanks a million!
All TestimonialsThe contractor turned up within ten minutes of my call. Excellent!