Find helpful advice on how to pay for rent and how to set up a direct debit.
For Customers
If you're already one of our customers, this part of the website offers all the day-to-day information you need, just follow the links below.
We interact with a wide range of customers, including tenants, applicants and local residents, and place great importance on providing a strong, efficient service. The latest version of our Customer Service Charter can be found here on our website.
In this Section
Out of Hours Emergency Repairs
Examples of emergencies in which you should contact a contractor.
Make a Complaint
If you’re unhappy with any aspect of the service we provide, we want to know. Sometimes, of course, there may simply be a misunderstanding, but the sooner it’s resolved, the better.
Request a Mutual Exchange
Whatever your reasons for wanting to move, a home swap could be the answer. You can request a swap within Shetland, or between Shetland and anywhere else in the UK.
Maintaining Your Tenancy
We want all our tenants to feel secure in their homes and we certainly don’t want them to find themselves at risk of homelessness. On this page, we have some important information about how you can avoid that risk.
Energy Advice
We all use energy to keep our homes warm and lit, and none of us wants to spend more on heating or lighting than we need to.
Insurance
We insure all our buildings against the usual risks.
Tenant Handbook
Our Tenant Handbook offers a complete guide to your tenancy. It outlines the services we provide, explains your responsibilities as a tenant and contains full contact details.
Tenant Newsletters
Tenant Wellbeing Hub
Improved wellbeing involves providing quality homes and places, improving health and wellbeing, increasing feelings of safety, providing pathways to employment and preventing homelessness.